1. Overview
At No 64 Apparel, customer satisfaction is our priority. This policy follows the Australian Consumer Law (ACL) for returns, refunds,
and exchanges.
2. Australian Consumer Law (ACL) Rights
You are entitled to a repair, replacement, or refund for major failures and compensation for foreseeable loss. Minor issues may be
repaired or replaced.
3. Change of Mind Returns
We do not accept change-of-mind returns for:
4. Custom & Personalised Items
Custom-made apparel cannot be returned unless faulty or incorrect due to our error. This includes custom prints, names,
numbers, and teamwear.
5. Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, or incorrect, contact us within 14 days with:
We will provide a replacement, refund, or store credit as required by law.
6. Return Conditions
Items must be:
No returns accepted for items showing wear, washing damage, or misuse.
7. Shipping Costs
We cover shipping for faulty or incorrect items. For non-faulty returns (if approved by exception), the customer pays shipping.
8. Refunds
Refunds (when approved) are issued to the original payment method. Processing time is 3–10 business days depending on your
bank.
Refunds are not provided for change of mind, incorrect choice, or custom items that were approved.
9. Exchanges
Exchanges are only offered for faulty or incorrect items. Non-faulty exchanges (if approved) require the customer to cover
shipping.
10. Lost or Stolen Packages
We are not responsible for lost or stolen packages after courier delivery. Customers must contact the courier first.
11. Contact Us
For returns or refund enquiries:
